Jobs not serving

Owned by Conor McCann
Last updated: Jun 24, 2020 by Daniel Stuart-KellyVersion comment

Problem

Customer has large amount of "In Progress" jobs that will never finish.

  • project had a location with targets in a /16 subnet
  • paused project and created a new location with the addresses separated into many /22 subnets to see if performance would increase
  • started new project and now no new jobs are being served.
  • select * from history.v_ProjectOverallSummary shows an impossible number of active jobs in the paused project (see screenshot)
  • select * from jobs.t_job where TargetStatusID=8 returns over 45k rows
  • restarted iQSonar Service on both scan engine servers, no errors and jobs are still not b being served.
  • cpu on one server in system performance is at 72% but no new scan target logs are being created.



Solution

From the SSMS open a new query from the systems iQSonarSE database

SELECT * FROM jOBS.t_Queue, Note the JobStatusID is set to -3




Run the following sql to update the JobStatusID to Served/Complete

UPDATE  jOBS.t_Queue SET JobStatusID = 1

Following that you will be able to set a rescan of the targets or set up a new Project.