Appliance not responding

Owned by Conor McCann
Oct 08, 2019

Problem

Appliance not responding.

In this case it was noticed before syncing the catalog that it is down

Solution

Run the following iquate@pacoiqclapp01:~$ curl checkip.amazonaws.com
216.22.18.11

If the output is similar to the the below, the issue is normally a whitelisting issue and the devops team need to make some changes.   

* iquate@pacoiqclapp01:~$ curl -v https://api.iqcloud.iquate.net/communication/live-data
*   Trying 54.210.117.196...
* Connected to api.iqcloud.iquate.net (5.20.17.19) port 443 (#0)
* found 148 certificates in /etc/ssl/certs/ca-certificates.crt
* found 592 certificates in /etc/ssl/certs
* ALPN, offering http/1.1
* SSL connection using TLS1.2 / ECDHE_RSA_AES_128_GCM_SHA256
*        server certificate verification OK
*        server certificate status verification SKIPPED
*        common name: *.iqcloud.iquate.net (matched)
*        server certificate expiration date OK
*        server certificate activation date OK
*        certificate public key: RSA
*        certificate version: #3
       subject: OU=Domain Control Validated,OU=PositiveSSL Wildcard,CN=.iqcloud.iquate.net
*        start date: Mon, 15 Oct 2018 00:00:00 GMT
*        expire date: Tue, 15 Oct 2019 23:59:59 GMT
*        issuer: C=GB,ST= Dublin,L=Sandyford,O=COMODO CA Limited,CN=COMODO RSA Domain Validation Secure Server CA
*        compression: NULL
* ALPN, server accepted to use http/1.1
GET /communication/live-data HTTP/1.1
Host: api.iqcloud.iquate.net
User-Agent: curl/7.47.0
Accept: /
< HTTP/1.1 403 Forbidden
< Date: Mon, 07 Oct 2019 16:56:20 GMT
< Content-Type: text/html
< Transfer-Encoding: chunked
< Connection: keep-alive
< Server: nginx/1.15.3
< Vary: Accept-Encoding
<
<html>
<head><base href="http://api.iqcloud.iquate.net/communication/"><title>403 Forbidden</title></head>
<body bgcolor="white">
<center><h1>403 Forbidden</h1></center>
<hr><center>nginx/1.15.3</center>
</body>
</html>
* Connection #0 to host api.iqcloud.iquate.net left intact