The appliance has to have Internet access to Cloud, firewall rules has to allow the appliance to access api.iqcloud.iquate.net.

Following commands can help troubleshooting the access to the Cloud:

Access successful to the cloud

curl -i -N https://api.iqcloud.iquate.net/communication/scan-data

HTTP/1.1 500 Internal Server Error

The ERROR 500 means the Cloud received and processed the message just sent.

Access denied

curl -i -N https://api.iqcloud.iquate.net/communication/scan-data

HTTP/1.1 403 Forbidden

The ERROR 403 means that the Cloud received the message but it was rejected for security, most like the Customer public was nit added to the white list on Cloude side.

No Access

curl -i -N https://api.iqcloud.iquate.net/communication/scan-data

if there is no response or if it hangs forever, the appliance is not allowed to access the Cloud.

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