Managing CSP Customers

Overview

Cloud Service Providers (CSP) are companies that offer network services, infrastructure, and business applications in the cloud environment. The cloud services are hosted in a data center that can be accessed by companies or individuals using network connectivity.

The large benefit of using a CSP is efficiency and economies of scale. Rather than individuals and companies building their own infrastructure to support internal services and applications, the services can be purchased from the CSP, which provides the services to many customers from a shared infrastructure.

The features available to manage a CSP customer are:

Review CSP Customers Summary

In order to review CSP customer subscriptions:

1. In the HCP portal, click on the Administration Tab > CSP Management.

2. Click on Customers > Select the CSP Account ID from the dropdown to view all CSP customers.

3. To view a Customer Spending Report, click on the Report button. The report will be downloaded in an excel workbook.

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Customers Acquired and Lost

To view data related to the total customers acquired or lost:

1. Login to the portal with the necessary credentials.

2. Navigate to ADMINISTRATION > CSP MANAGEMENT. The Dashboard page is displayed.

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3. From the Account Name drop-down list, select the required account.

4. Navigate to the Customers per Month / Year widget at the top right of the screen. This widget provides a graphical representation of customer gained and lost on a monthly (MOM) or yearly (YOY) basis.

Please note the points mentioned below.

• The total customer count is displayed as a purple line.

• The acquired customers are represented in the form of blue colored bars.

• The lost customers are represented in the form of red colored bars.

• The percentage of change is displayed besides the relevant bars.

• There is white space between the bottom of the lowest lost customers bar and the x-axis.

• When Customers per Year (YOY) or Customers per Month (MOM) is selected, then 12 years of data is displayed.

• You can use the horizontal arrows to view relevant data.

Margin for all Customers

To view information about the margins for all customers on a monthly (MOM) or yearly (YOY) basis:

1. Login to the portal with the necessary credentials.

2. Navigate to ADMINISTRATION > CSP MANAGEMENT. The Dashboard page is displayed.

3. From the Account Name drop-down list, select the required account.

4. Scroll down and view the Margin for All customers widget.

Please note the points mentioned below.

• This widget may include data from customers with different currencies. In this case, the values are converted and displayed in the partner’s currency.

• Spending for the CSP is displayed in the form of grey bars.

• The mark-up margin is displayed in blue color. 

• The cumulative margin is displayed in the form of a violet line.

• The percentage of the margin is displayed at the top of the grey bar.

• The percentage of margin growth (MOM or YOY) is displayed between the bars.

• You can use the horizontal arrows to view relevant data.

Configure CSP Customer Billing Settings

To configure markup for customers:

1. Login to the HCP portal as the Cloud Admin. Click on Administration > CSP Management > Customers > Select the Account ID from the dropdown menu.

2. Select the Customer > Click on Budget Settings tab and add a Markup Percentage > Save.

    

3. You can customize the tax rate for each customer as required.

Spending Analysis & Instance Analysis for CSP Customers

The HyperCloud™ Platform (HCP) provides:

• Spending analysis.

• Right-sizing.

• Idle resources.

To view the spending analysis for a specific customer and specific subscription:

Virtual Machine Spending Analysis

The HCP portal can perform spending analysis on a specific subscription. It provides a graphical view of the Virtual Machine cost. To view the spending analysis of a subscription:

1. Click on Administration > CSP Management > Customers > Select the Account ID from the dropdown and click on the relevant Customer Name. ^[1]
   
   

    

2. Select Spending Analysis to view the Virtual Machine Cost. You can configure the frequency to daily and hourly values upto a range of six months.
   
   

    

Instance Analysis (Right-sizing & Wastage)

HCP can perform an instance analysis on a specific subscription. It provides a graphical view based on the VM usage and helps retrieve:

• The current resource cost.

• Right-size resources.

• Idle resources associated with a subscription.

The instance analysis is based on the last 30 days of the VM usage. Use the following steps to view the instance analysis of a subscription:

1. Click on Administration > CSP Management > Customers > Select the Account ID from the dropdown and click on the relevant Customer Name.

2. Click on the Subscriptions tab to view all the subscriptions > Select Instance Analysis.

    

3. Current Resource Cost tab provides a list view of: 

   • Instances(names).

   • Instance Type.

   • Region.

   • CPU Utilization (based on 99^th percentile of the CPU usage).

   • Usage.

   • On-demand Cost.

4. Idle Resources tab provides a list of instances which have either been in use, not been in use or have a low CPU Utilization. It lists the following:

   • Instance Name.

   • Instance Type.

   • Region where the instance is based.

   • CPU Utilization (based on the 99^th percentile of the CPU usage).

   • Usage (in hours).

   • The on-demand Cost associated with the instance.

5. Right Size Resources tab provides a list of the instances which are over-provisioned or under-provisioned, and can therefore be right sized. It lists:

   • Instance Name.

   • Region where the instance is based.

   • CPU Utilization (based on 99^th percentile of the CPU usage).

   • Usage (in hours).

   • The Current Instance type and the cost associated to it.

   • The Recommended Instance type along with its cost.

   • It also shows the Savings based on the recommendation.

6. The Download Report button generates a .csv formatted report.

CSP Customer Onboarding (HyperCloud™ Tenancy)

Microsoft CPV partners can provide value added services to their CSP Customers via HCP. To enable customer-to-consumer services via HCP, a CSP Admin must configure a Tenant in the HCP portal.

1. From the HCP portal > Click on the Administration Tab > Tenant Management > Click on + Add New Tenant and enter the following information:

   1. CSP Customer Full Name.
      Example: Contoso Admin

   2. Email address for the user.
      Example: admin@contoso.com

   3. Tenant name.
      Example: contoso.com (default populated)

   4. From the Partner Company dropdown, select a CSP Account.

   5. From the CSP Customer dropdown, select a CSP Customer.

   6. (Optional) System Admin Access allows Cloud Admin to impersonate the Tenant Admin. ^[1]
      Example: Contoso Admin: Default Enabled.
      
      

       

2. The tenant will be created and the CSP Customer (example: Contoso Admin) can login with their email address and password.

3. The CSP Customer (example: Contoso Admin) will be able to View the Cost and Usage from the Governance & Security Tab where cost values will based on the markup or discount as configured in the Configure CSP Customer Billing Settings. ^[2]

4. All Subscriptions for the CSP Customers will be pre-populated when the Customer navigates to Administration > Account Management > Azure (Non CSP).
   
   

    

5. If the CSP Customer (example: Contoso) would like to use HCP for Service Orchestration or Governance (Security, Identity), only then should the customer create an App registration in their Azure Account and update the values for Name, Client ID, and Client Secret.

Supporting CSP Customer via Impersonation

CSP Admins can support CSP Customers in HCP by impersonating the Customer Tenant Admin.

Example: Contoso Admin Profile.

To enable Tenant Admin Impersonation, use the following steps:

1. From the HCP portal, as the Cloud Admin, click on the Administration Tab > Select Users.

2. Locate your own account and ensure that ROLE_CLOUD_ADMIN_IMPERSONATE has been assigned to your user profile.

3. Locate the Tenant Admin for the Tenant (example: Contoso) and click on the Actions Button > Impersonate. ^[1]

4. HCP will load the Tenant Admin view.
   Example: admin@contoso.com.
   This way Cloud Admin can provide support or configure environments for their CSP Customers.
   
   

Manage your CSP customer billing and invoice

To view the Billing associated with an account:

1. Login to your HCP account > Click on Administration > Select CSP Management > Billing.

2. Select the Account ID from the dropdown to view all the invoices associated with an account.
   
   

    

3. Click on an Invoice ID to view bills from all customers for the month of April 2019.
   
   

    

4. Click on subscription for more details.

5. You can download all reports by clicking on Billing Report.
   
   

    

CSP Customer Governance & Security

CSP Admins can view Spending Analysis and VM Analysis in the CSP Management tab as per Spending Analysis & Instance Analysis for CSP Customers. CSP Admins can obtain a detailed view of cost and usage across all services used by a CSP Customer (example: Contoso) from the Governance & Security > Cost & Usage tab. Refer the following steps to generate cost & usage for CSP Customers:

1. Login to the HCP portal as the Cloud Admin > Click on Administration > Tenant Management. Ensure that the customer has been successfully on boarded to HCP as described in CSP Customer Onboarding (HyperCloud™ Tenancy).

2. Click on Governance & Security > Cost & Usage > Select the CSP Customer Subscription > Select the Duration and Click Apply.

3. For more details on Cost & Usage as well as Resource Optimization, refer Governance & Security which can used by CSP Customers or CSP Admins.