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Overview

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Cloud Service Providers (CSP) are companies that offer network services, infrastructure, and business applications in the cloud environment. The cloud services are hosted in a data center that can be accessed by companies or individuals using network connectivity.

The large benefit of using a CSP is efficiency and economies of scale. Rather than individuals and companies building their own infrastructure to support internal services and applications, the services can be purchased from the CSP, which provides the services to many customers from a shared infrastructure.

The features available to manage a CSP customer are:

Table of Contents
minLevel3

Review CSP Customers Summary

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This topic describes how In order to review CSP Customers customer subscriptions

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:

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  1. In the HCP portal, click on the Administration Tab > CSP Management.

  2. Click on Customers > Select the CSP Account ID from the dropdown to view all CSP customers

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    .

  3. To view a Customer Spending Report, click on the

    REPORT

    Report button.

    Report

    The report will be downloaded in an excel workbook

    .

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  1. .

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Customers Acquired and Lost

To view data related to the total customers acquired or lost:

  1. Login to the portal with the necessary credentials.

2. Navigate to ADMINISTRATION > CSP MANAGEMENT. The Dashboard page is displayed.

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3. From the Account Name drop-down list, select the required account.

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4. Navigate to the Customers per Month / Year widget at the top right of the screen. This widget provides a graphical representation of customer gained and lost on a monthly (MOM) or yearly (YOY) basis.

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Please note the points mentioned below.

  • The total customer count is displayed as a purple line.

  • The acquired customers are represented in the form of blue colored bars.

  • The lost customers are represented in the form of red colored bars.

  • The percentage of change is displayed besides the relevant bars.

  • There is white space between the bottom of the lowest lost customers bar and the x-axis.

  • When Customers per Year (YOY) or Customers per Month (MOM) is selected, then 12 years of data is displayed.

  • You can use the horizontal arrows to view relevant data.

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Margin for all Customers

To view information about the margins for all customers on a monthly (MOM) or yearly (YOY) basis:

  1. Login to the portal with the necessary credentials.

2. Navigate to ADMINISTRATION > CSP MANAGEMENT. The Dashboard page is displayed.

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3. From the Account Name drop-down list, select the required account.

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4. Scroll down and view the Margin for All customers widget.

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Please note the points mentioned below.

  • This widget may include data from customers with different currencies. In this case, the values are converted and displayed in the partner’s currency.

  • Spending for the CSP is displayed in the form of grey bars.

  • The mark-up margin is displayed in blue color. 

  • The cumulative margin is displayed in the form of a violet line.

  • The percentage of the margin is displayed at the top of the grey bar.

  • The percentage of margin growth (MOM or YOY) is displayed between the bars.

  • You can use the horizontal arrows to view relevant data.

Configure CSP Customer Billing Settings

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To configure markup for customers:

  1. Login to

    HyperCloud™ platform

    the HCP portal as the Cloud Admin

     Click on ADMINISTRATIONCSP Management Click on Customers  Select the Account ID from the dropdown

    . Click on Administration > CSP Management > Customers > Select the Account ID from the dropdown menu.

  2. Select the Customer

    Click on

    > Click on Budget Settings

    tab &

     tab and add

    a

    a Markup Percentage

    . Click on

    > Save.

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  1. Tax Rate can be customized for each Customer if the tax is different from what CSP Provider uses.
  2. This completes the topic that shows the ways to configure budgets on a specific customer.

  1. You can customize the tax rate for each customer as required.

Spending Analysis & Instance Analysis for CSP Customers

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HyperCloud The HyperCloud™ Platform provides spending analysis, right-sizing and identifying idle resources. (HCP) provides:

  • Spending analysis.

  • Right-sizing.

  • Idle resources.

To view the spending analysis for a specific customer and specific subscription:

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Virtual Machine Spending Analysis

HyperCloud™ Platform The HCP portal can perform Spending Analysis spending analysis on a specific subscription. It provides a graphical view of the Virtual Machine cost. To view the Spending Analysis spending analysis of a Subscription, subscription:

  1. Click

    on ADMINISTRATION

    on Administration > CSP Management

     > Customers

     > Select

    the

    the Account ID

    from

     from the dropdown and

    then

    click on the

    relevant

    relevant Customer Name.

Important Note: To obtain Spending Analysis and Instance Analysis for a selected customer, Cost and usage monitoring must be enabled
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  1. Click on Spending Analysis to

    [1]

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  2. Select Spending Analysis to view the Virtual Machine Cost.

    The frequency can be configured to Daily & hourly while the range can be configured up to last 6

    You can configure the frequency to daily and hourly values upto a range of six months.

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  1. This completes the topic that shows the ways to perform Spending Analysis on a Subscription associated to a customer.
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Note: [1]To obtain the spending analysis and instance analysis for a selected customer, you must enable cost and usage monitoring.

Instance Analysis (Right

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-sizing & Wastage)

HyperCloud Platform HCP can perform Instance Analysis an instance analysis on a specific subscription. It provides a graphical view of the based on the VM usage and helps retrieve the Current Resource Cost, the Right Size Resources and the Idle Resources associated to a Subscription. The Instance Analysis :

  • The current resource cost.

  • Right-size resources.

  • Idle resources associated with a subscription.

The instance analysis is based on the last 30 days of the VM Usageusage. Use the following steps , to view the Instance Analysis instance analysis of a Subscriptionsubscription:

  1. Click

    on ADMINISTRATION

    on Administration > CSP Management

    Customers Select the

     > Customers > Select the Account ID

    from

     from the dropdown and

    then

    click on the

    relevant

    relevant Customer Name.

  2. Click on

    the

    the Subscriptions

    tab

     tab to view all the

    Subscriptions  Click on

    subscriptions > Select Instance Analysis.

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  2. Current Resource Cost

    tab

     tab provides a list view of

    all the instances

    : 

    • Instances(names)

    , the Instance Type, Region, CPU Utilization

    • .

    • Instance Type.

    • Region.

    • CPU Utilization (based on 99th

    percentile

    •  percentile of the CPU usage)

    , Usage & the

    • .

    • Usage.

    • On-demand Cost.

  3. Idle Resources

    tab

     tab provides a list of

    the instance

    instances which have either been in use, not been in use or have a low CPU Utilization. It

    provides a list of the

    lists the following:

    • Instance Name

    , the

    • .

    • Instance Type

    ,

    • .

    • Region

    where

    •  where the instance is based

    ,

    • .

    • CPU Utilization (based on the 99th

    percentile

    •  percentile of the CPU usage)

    , the

    • .

    • Usage (in hours)

    and the On-Demand Cost associated to

    • .

    • The on-demand Cost associated with the instance.

  4. Right Size Resources

    tab

     tab provides a list of the instances which are

    overprovisioned

    over-provisioned or under-provisioned, and can therefore be right sized. It

    provides a list of the

    lists:

    • Instance Name

    ,

    • .

    • Region

    where

    •  where the instance is based

    ,

    • .

    • CPU Utilization (based on 99th

    percentile

    •  percentile of the CPU usage)

    ,

    • .

    • Usage (in hours)

    , the Current Instance

    • .

    • The Current Instance type and the cost associated to it

    , and the Recommended Instance

    • .

    • The Recommended Instance type along with its cost.

    • It also shows

    the

    • the Savings

    based

    •  based on the recommendation.

  5. DOWNLOAD REPORT tab

    The Download Report button generates a .csv

    format

    formatted report.

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CSP

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Customer

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Onboarding

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(HyperCloud™ Tenancy)

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Microsoft CPV partners can provide value added services to their CSP Customers via HyperCloud™ PlatformHCP. To enable a Customer customer-to-consumer services via HyperCloud™ Platform HCP, a CSP Admin must configure a Tenant in HyperCloud Platformthe HCP portal.

  1. This completes the steps to create a tenant and provide access to the Tenant Admin.

  2. From

    HyperCloud™ Platform 

    the HCP portal > Click on

    Administration Tab  Click on

    the Administration Tab > Tenant Management

    > Click

    on

    on + Add New Tenant

    and

     and enter the following information:

    1. Enter the

      CSP Customer Full Name

      : for e.g.

      .
      Example: Contoso Admin

    2. Enter an email

      Email address for the user

      for e.g.

      .
      Example: admin@contoso.com

    3. Enter a

      Tenant name

      for e.g.

      .
      Example: contoso.com (default populated)

    4. From the Partner Company

      Drop-Down

      dropdown,

      Select

      select a CSP Account.

    5. From the CSP Customer

      Drop-down

      dropdown, select a CSP Customer.

    6. (Optional) System Admin Access allows Cloud Admin to impersonate the Tenant Admin

      for e.g.

      . [1]
      Example: Contoso Admin: Default Enabled.

Note: If System Admin Access is Disabled, then the Contoso Admin must manually enable it while logged from the Tenant Settings, only then Cloud Admin can impersonate the Tenant Admin.
Tenant Admin (admin@constoso.com) Tenant can request Cloud Admin to impersonate for supportCloud Admin creates the Contoso Tenant Image Removed Image Removed
Note: Once the Tenant is created, the Tenant Admin profile gets created automatically. An email notification will be sent to the email address use for creating the CSP Tenant

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  2. The tenant will be created and the CSP Customer

    for e.g.

    (example: Contoso Admin) can login with their email address and password

    to the Tenant

    .

  3. The CSP Customer

    for e.g.

    (example: Contoso Admin) will be able to View the Cost and Usage from the Governance & Security Tab where cost values will based on the markup or discount as configured in

    the

    the Configure CSP Customer Billing Settings

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  1. . [2]

  2. All Subscriptions for the CSP Customers will be pre-populated when the Customer navigates to Administration

    > Account Management

    > Azure (Non CSP).

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  2. If the CSP Customer

    for e.g. Contoso,

    (example: Contoso) would like to use

    HyperCloud™ Platform

    HCP for Service Orchestration or Governance (Security, Identity), only then should the

    Customer should

    customer create an App registration in their Azure Account and update the values for Name, Client ID, and Client Secret.

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Notes

  • [1]If System Admin Access is Disabled, then the Contoso Admin must manually enable it from the Tenant Settings. Only then can the Cloud Admin impersonate the Tenant Admin.

    • Once the Tenant is created, the Tenant Admin profile gets created automatically. An email notification will be sent to the email address used for creating the CSP Tenant.

  • [2]HCP uses the CSP API to get Cost and Usage details, and doesn’t need to create any app registration in the CSP customer account.

  • CSP Customers should refer to

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Supporting CSP Customer via Impersonation

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CSP Admins can support CSP Customers in HyperCloud™ Platform HCP by impersonating the Customer Tenant Admin for e.g. .

Example: Contoso Admin Profile.

To enable Tenant Admin Impersonation, use the following steps:

  1. From

    HyperCloud™ Platform as Cloud Admin  Click on Administration Tab  Click on Users

    the HCP portal, as the Cloud Admin, click on the Administration Tab > Select Users.

  2. Locate your own account and ensure that ROLE_CLOUD_ADMIN_IMPERSONATE has been assigned to your user profile.

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  2. Locate the Tenant Admin for the Tenant

    for e.g. Contoso  Click

    (example: Contoso) and click on the Actions Button

    and click on Impersonate

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  1. > Impersonate. [1]

  2. HCP will load the Tenant Admin view.
    Example: admin@contoso.com.
    This way Cloud Admin can provide support or configure environments for their CSP Customers.

    Image Added

Note

  • [1]A Cloud Admin cannot impersonate a Tenant if the System Admin Access was set to Disabled when creating the Tenant

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  1. HyperCloud™ Platform will load the Tenant Admin view for e.g. admin@contoso.com.

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  • .

Manage your CSP customer billing and invoice

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To view the Billing associated with an account:

  1. Login to your HCP account > Click on Administration > Select CSP Management > Billing.

  2. Select the Account ID from the dropdown to view all the invoices associated with an account.

    Account NameImage Added

  3. Click on an Invoice ID to view bills from all customers for the month of April 2019.

    BillingImage Added

  4. Click on subscription for more details.

  5. You can download all reports by clicking on Billing Report.

    Billing ReportImage Added

CSP Customer Governance & Security

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CSP Admins can view Spending Analysis and VM Analysis in the CSP Management tab as per Spending Analysis & Instance Analysis for CSP Customers. CSP Admins can obtain a detailed view of cost and usage across all services used by a CSP Customer (example: Contoso) from the Governance & Security > Cost & Usage tab. Refer the following steps to generate cost & usage for CSP Customers:

  1. Login to the HCP portal as the Cloud Admin > Click on Administration > Tenant Management. Ensure that the customer has been successfully on boarded to HCP as described in CSP Customer Onboarding (HyperCloud™ Tenancy).

  2. Click on Governance & Security > Cost & Usage > Select the CSP Customer Subscription > Select the Duration and Click Apply.

  3. For more details on Cost & Usage as well as Resource Optimization, refer Governance & Security which can used by CSP Customers or CSP Admins.