Overview
HyperCloud™ Platform (HCP) - Cloud Solution Provider program (CSP) is a Microsoft initiated set up that lets you set your own prices and profit margins for reselling Office 365, Dynamics 365 and Azure; three of Microsoft’s most popular products.
CSP can resell Microsoft products through two channels:
Direct CSP: work with Microsoft directly.
Indirect CSP: work with a trusted partner who’s an existing member of the CSP program.
This document helps guide you through the following topics:
Customer Portal：https://opsv.service-now.com/csm
HCP - CSP Integration
HCP, with version 6.2+, allows any CSP partner to on-board and manage all its customers, and the services consumed by them. Partnering with HCP enables them to offer bundle solutions of industry-leading products that further added value to the customers.
Prerequisite: Only Cloud Admin(Partner with CA Role) is allowed to add the Partner Account to the HCP in order to get started.
Accounts
To add a new account:
Log in to your HCP account.
Navigate to Administration > Account Management > Azure Csp Account.
Click on the Azure > CSP to view or add a new CSP partner account.
Register New Partner Account
To add a new partner account:
Click on the Add Account button on the top right corner of the screen.
Account Name: Name of the Company that User wants to be recognized with-in HCP.
Account ID: The tenant/account/microsoft/Commerce ID of the partner account.
Click on Login with Microsoft once all the required information has been provided to the profile input form. This will take the CA to the Microsoft MFA screen for authorization.
Go through the consent screens to authenticate, authorize, and provide partner consent.
On successful registration a pop-up window will ask if user wants to start with Discovery.
This is an optional step that will trigger an import process to pull all the partner customers, subscriptions and billing detail items.
Discovery : One click import feature
Click on the Trigger Discovery button to start discovery. You can trigger discovery either on save or from the button at the right section of the provider page.
Discovery Items
Note: Once discovery is in progress, user can go to customer, subscription, billing and dashboard pages to see the incoming results with details.
Customers: Go to customer page from Customer Management > Customers.
Subscriptions: Go to subscription page from Customer Management > Customers > Click on a particular customer.
Dashboard: Go to Customer Management > Dashboard.
Billing: Go to Customer Management > Provider > Billing.
Billing will provide all the invoices details generated till date along with the billing details of customers per invoice.
Invoice Details: For Billing details for customers per invoice, go to Customer Management > Provider > Billing > Select Invoice.
Customer Billing Details: For per invoice per customer Billing details, go to Customer Management > Provider > Billing > Select Invoice > Select Customer.
Discovery : Operations and RUNs
Every discovery that is triggered either manually or system triggered is defined as discovery Task-Run. Each run keeps track of the discovery progress in the background and maintains the state which is reflected on the UI with a symbol and state.
Note: Partner discovery is an Iterative(periodically system triggered per partner twice a day) and Incremental process(as for every run only the latest discovered or not-fetched data is pulled and updated to HCP for the partner).
Operation | Description | Symbol |
|---|---|---|
› Not Started | Discovery has never been started. |  |
› In Progress | This means discovery is currently in progress state. It might take 20 to 40 minutes when discovery runs for the first time. |  |
› Stopped | This means the running discovery has been stopped manually. |  |
› ERROR | Something went wrong while the discovery was in progress and the process failed. |  |
› Discovery Completed | Discovery task completed successfully. |  |
Customer Mark-Up
CA, as a Partner, uses mark-ups to charge customers on top of what they are billed from Microsoft services.
For adding markup for the Customer, go to Customers > Budget Settings.
