Create a new tenant
- Login as CA(Cloud Admin) and Go to tenant page from ADMINISTRATION → TENANT MANAGEMENT
- Click on "ADD NEW TENANT" to go to tenant set up wizard.
- Add required information
- Select Intended CSP Customer to be linked with tenant
By selecting partner company from the drop-down all the customers under the partner account will get populated in the customer combo-box.
- Select the customer to be linked to tenant and click Save.
The newly created tenant will be a part of the tenant listing with customer information to which the tenant is linked. This csp-tenant can now login to have access to the csp tenant dashboard and view spend and usage cost data along with the recommendations under optimization tab.
Link existing tenant to csp customer
Go to tenant page from ADMINISTRATION → TENANT MANAGEMENT → click on a tenant from the list which is not linked to any customer.
Currently HCP allows csp customer to be linked to tenant only once either at tenant creation time or from tenant edit(if that tenant has not been linked previously).
Also one csp customer can only be linked to a single tenant.
Tenant Edit Window
Select the customer to be linked and click Save.
Un-Link existing CSP-Tenant
In case tenant has been created and csp customer has been wrongly assigned to tenant , CA can free customer from tenant binding only after a tenant has been deleted.
A tenant is also a user but with Tenant role as it's identification , deleting a tenant has conditions and need to be in Ready to Delete state.
- Login with CA and Go to ADMINISTRATION → IAM → LOCAL USERS
- From users list select the tenant user and click Delete from context menu.
- This will open a User delete window and CA can see the if the user is ready for Delete. Once the deletion criteria is clean CA can click on DELETE button.
Tenant deletion is set of multiple steps so as to remove all the dependencies on the tenant which tenant would have created like provisioning , user creation and other tasks..
So before deleting a tenant user all these criteria are checked.
Please contact support mentioned on the right panel for consultation in case required.
- Once tenant user is deleted go back to the tenant page from ADMINISTRATION → TENANT MANAGEMENT → Click on the tenant to be deleted and this will open up the deletion window.
Tenant Deletion Window
- Delete the tenant if all the tenant deletion criteria are green (Ready to Delete Tenant).
- Click on the Delete button. The previously linked customer will be available again while creating a new Tenant from the tenant creation wizard.
If you have any questions, please ask us through the Customer Portal.
Customer Portal ：
https://opsv.service-now.com/csm