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Problem

Info

  1. Discovery > Scan Jobs > Configure scan job > Click Start

  2. Error

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  1. : Cannot start Scan Job on appliance “as the appliance doesn't seem to be connected”

  2. Note: from Settings > Appliances

  1. : The appliance appears to be online as normal

Solution

Discovery > Scan Jobs > Configure scan job > Configure > Scan Details

  1. Check Under Appliance if the Appliance is showing as active or offline (Red)

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  1. Image Added

  2. There is an issue with the time configured on the appliance.

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Its the Linux command

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sudo timedatectl set-ntp 0

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  2. To remedy the problem; use the appropriate date commands on the appliance to reset the time to the local time.

    Code Block
    // Disable NTP settings; NOte can fail if NTP is not enabled
sudo timedatectl set-ntp 0
// Set the actual local time
sudo date --set "22 SEPTEMBER 2021 12:40 PM"

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or whatever time the customer is running the command.

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vmWare: check if the appliance does not have the a has time sync with the vCenter environment where it is running, otherwise the time will be reverted back to the previous time.
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hiddentrue
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Related issues
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