Problem
Total Hardware Memory, Serial Number, Model, Manufacture Manufacturer are not showing on Devices in Project results (Linux/UNIX).
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# dmidecode 2.12
/dev/mem: Permission denied [exit=]
/Scan-10.77.4.176/[00247][10.77.4.176] <DeviceScanning> A(Unix Variant).S(Unix Variant ~ Linux - Physical Memory dmidecode (NIX)) - ERROR - STRATEGY-FAIL:Strategy failed (audit=UNIX@DS.20:LinuxPhysicalMemoryDmidecode)
iQuate.iQSonar.SDK.Connections.Failure: [IQ/X00000] Unknown Error Code: Response: exit status=[1]
# dmidecode 2.12 |
Solution
This issue arises when the scan engine doesn't have sufficient rights to run DMIdecode, while using sudo, so or insufficient rights via ssh proxy.
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- Test the command on the server without the scan engine. Example: Using putty ssh -t -l nonadminuser -o StrictHostKeyChecking=no 192.168.4.163 'sudo -i'
- If the issue is present.
- Contact local system admin.
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Related articles
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| cql | label = "kb-troubleshooting-article" and type = "page" and space = "CSKB" |
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| labels | kb-troubleshooting-article |
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| Related issues | | Jira Legacy |
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| serverId | f64ffcc9-ad0d-3255-a217-cd901e9e7336 |
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| key | CS-740 |
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