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Introduction
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Overview
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HyperCloud™ Platform (HCP) - Cloud Solution Provider program (CSP) is a Microsoft initiated set up that lets you set your own prices and profit margins for reselling Office 365, Dynamics 365 and Azure
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; three of Microsoft’s most popular products.
CSP
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can resell Microsoft products
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through two channels:
Direct CSP: work with Microsoft directly
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.
Indirect CSP: work with a trusted partner who’s an existing member of the CSP program
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.
This document helps guide you through the following topics:
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| Info |
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Customer Portal：https://opsv.service-now.com/csm |
HCP - CSP
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Integration
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HCP, with
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version 6.2+, allows any CSP partner to on-board and manage all its customers
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, and the services consumed by them.
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Partnering with HCP enables them to offer bundle solutions of industry-leading products
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that further added value to the customers.
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| Note |
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Prerequisite |
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: Only Cloud Admin(Partner with CA Role) is allowed to add the Partner Account to the HCP in order to get started. |
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Accounts
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To add
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a new account:
Log in to your HCP account.
Navigate to Administration > Account Management > Azure Csp Account.
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Click on the
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Azure > CSP to view or add a new CSP partner account.
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Register New Partner Account
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To add a new partner account
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:
Click on the
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Add Account button on the top right corner of the screen.
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Field
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Description
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Account Name
Account Name: Name of the Company that User wants to be recognized with-in HCP.
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Account Id
Account ID: The tenant/account/microsoft/Commerce ID of the partner account.
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Click on Login with
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Microsoft once all the required information has been provided to the profile input form
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. This will take the CA to the Microsoft MFA screen for authorization.
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Go through the consent screens to authenticate
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, authorize, and
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provide partner consent.
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On successful registration a pop-up window will ask if user wants to start with Discovery
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.
This is an optional step that will trigger an import process to pull all the partner
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customers, subscriptions and billing detail items.
Discovery : One click import feature
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Click on the
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Trigger Discovery
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button to start discovery
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. You can trigger discovery either on save or from the button at the right section of the provider page.
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Discovery Items
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| Info |
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Note: Once discovery is in progress, user can go to customer, subscription, billing and dashboard pages to see the incoming results with details. |
Customers
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: Go to customer page from Customer
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Management > Customers.
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Subscriptions
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: Go to subscription page from Customer
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Management > Customers > Click on a particular customer.
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Dashboard
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: Go to Customer
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Management > Dashboard.
Billing
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: Go to Customer
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Management > Provider > Billing.
Billing will provide all the invoices details generated till date along with the billing details of customers per invoice.
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Invoice
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Details:
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For Billing details for customers per
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Go to Customer Management → Provider → Billing → Select Invoice
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invoice, go to Customer Management > Provider > Billing > SelectInvoice.
Customer Billing Details:
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For per invoice per customer Billing details
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, go to Customer
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Management > Provider > Billing > Select Invoice > Select Customer.
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Discovery : Operations and RUNs
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Every discovery that is triggered either manually or system triggered is defined as discovery Task-Run
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. Each run keeps track of the discovery progress
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in the background and maintains the state which is reflected on the UI with a symbol and state.
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| Info |
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Note: Partner discovery is an Iterative(periodically system triggered per partner twice a day) and Incremental process(as for every run only the latest discovered or not-fetched data is pulled and updated to HCP for the partner). |
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Operation | Description | Symbol |
|---|---|---|
› Not Started | Discovery has never been started. |
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› In Progress | This means discovery is currently in progress state. It might take 20 to 40 minutes when discovery runs for the first time. |
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› Stopped | This means the running discovery has been stopped manually. |
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› ERROR | Something went wrong while the discovery was in progress and the process failed. |
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› Discovery Completed | Discovery task completed successfully. |
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Customer Mark-Up
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CA, as a Partner
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, uses mark-
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ups to charge
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customers on top of what they are billed from Microsoft services.
For adding markup for the
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Customer Portal ：
https://opsv.service-now.com/csm
| Panel | ||||
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Customer, go to Customers > Budget Settings.
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