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Overview

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The HCP Monitor service provides data to optimize resources and their utilization by setting up

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alarms and alerts based on the policy created for any subscription.

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Enable Monitoring

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In order to enable monitoring:

  1. Login to your HCP account.

  2. Navigate to Customer Management

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  1.  > Customers > Select Subscription > Select Settings > Enable and Save Changes to start

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  1. monitoring.

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  2. Once monitoring has been enabled its goes through different stages before sending monitoring statistics

 Status

 UI Description

 Remark 

 Ready/Waiting

Monitoring is initiated.

The request for

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monitoring to be enabled against a subscription has been made; its either Pending to be received at monitor service or is under process of registration.

 Monitoring

Monitoring is enabled successfully.

Monitoring has started successfully at monitor service and data received is being checked against the policy attached (If present) to send the violations/alerts to

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HCP.

 STOPPED

Monitoring is disabled successfully.

Monitoring has been successfully disabled at the monitor service.

 ERRORS

Failed to process monitoring request.

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Some fault has occurred while monitoring or it failed to to get the usage data for the current cycle and will try again in next cycle (1 hour period).

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Warning

It's recommended that user should wait at least an hour to check back on the monitoring status if it has automatically resolved, else user can contact

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HCP support for assistance.

Enabled Monitoring: When

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HCP starts to receive monitoring alerts 

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Once monitor has been enabled successfully for the selected subscription

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:

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  1. Login to your HCP account.

  2. Navigate to Customer Management

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  1.  > Dashboard > Alerts(Right panel).

Alerts notification on the right panel will start appearing for the subscriptions which have met the violation and crossed the required threshold values.

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Note: To get alerts for the monitored subscription user will need to define policy.

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(See

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Policy Management

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To define a new policy:

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  1. Login to your HCP account.

  2. Navigate to Governance & Security > Compliance and Security

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  1. > Policy

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  1. Management > Click on New Policy.

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  2. Add Policy Details

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  2. Specify Rules

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    Basic rule signature will define the percent increase against which the policy is checked and the interval within which this happens.

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Example:

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  1. See Table 1 below for example.

  2. Add Rule Settings: As defined by the Rule Signature(s) selected.

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  2. Set Alert Settings

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  2. Review and Submit. [1]

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Note:

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  • [1] User can always go back to previous rule setting window and review before finally submitting the rule.

    • Rules once set can be updated and monitoring will start as per the new settings.

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Note

To know more about policies read this Policy Management

If you have any questions, please ask us through the Customer Portal.

Customer Portal :
https://opsv.service-now.com/csm

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Table 1: Examplefor basic Rule Signatures

Rule Signature

Description

Rule Type

CSP COST EXCEEDS X PERCENT

Rule to check the if the cost for the target resources under suscription exceed by given percent.

Budget 

CSP COST EXCEEDS X IN Y INTERVAL

Defined Interval within which we require for the given cost check to happen.

Budget