Check if the appliance was registered using the HTTP proxy

Make sure the appliance.conf is configured to use the HTTP proxy, to do so check the appliance.conf

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• Register the appliance again: Configure the Appliance to use an HTTP Proxy on Prod (*.iquate.net)

Check if the chisel client is started and configured properly

Is the chisel client configured properly?

On the file /opt/chisel/start_http-tunnel.sh, the variable http_proxy must be set properly: 

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http_proxy="http://iquate:Falcon99@192.168.0.36:3128"

Is the chisel client up and running?

Execute following command:

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if you don't find thus entry, the chisel process is not started just start the chisel client: /wiki/spaces/HADM/pages/1508954

Check chisel log

The logs are located here: /opt/chisel/chisel.log

~$ less /opt/chisel/chisel.log

2018/10/09 14:09:32 client: Connecting to ws://queue.iquate.net:443
2018/10/09 14:09:32 client: tunnel#1 0.0.0.0:3000=>0.0.0.0:3000: Listening
2018/10/09 14:09:32 client: tunnel#2 127.0.0.1:8443=>queue.iquate.net:443: Listening
2018/10/09 14:09:37 client: Handshaking...
2018/10/09 14:09:37 client: Fingerprint 37:45:e2:35:35:34:40:f8:50:f7:2e:6c:1a:b1:6d:96
2018/10/09 14:09:38 client: Sending config
2018/10/09 14:09:38 client: Connected (Latency 165.923809ms)

If everything is ok, the logs output will be similar:

The first line shows the url of the chisel server side, the client is trying to connect to.

You should have the same value: client: Connecting to ws://queue.iquate.net:443

The last line shows the status of the session:

You should have the status connected : client: Connected (Latency xxx.xxxxxxms)

If the client keeps trying the connect without success, check  the chisel configuration