How to sycnhronize the catalog

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Additionally once it has finished the response message is queued and may take a number of minutes before the UI "Catalog Definition Status" is updated.

The catalog status has not changed

If after completing the above steps the catalog status has not changed then the receiving of the sync message should be validated.

The appliance by default writes all incoming and outgoing messages to the directory "/opt/iqas/server4.5/tmp/messages".

Look for a message called ******* .

If it is not present then try the synchronization steps again to rule out the possibility of an (unlikey) lost message.

If it is present then the logs should be consulted, look for the following content:

PIIIIIIIICCCCCCCCC HERE

If the logging is present without exception, validate the content of the heartbeat message:

SAMPLE HEARBEAT HHHHEEEEEEERRRRRREEEE

If the heartbeat message content has not been updated there is a java issue which needs escalation.

If the heartbeat message content has been updated but the Cloud UI status has not changed there is a communication/cloud side issue which needs escalation.