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  1. Verify that Appliance Server has been registered.
    1. On the Appliance Server, check /opt/iqas/server-4.5/conf/Appliance/config.properties (Appliance Config File)
    2. The file should contain a REGISTRATION_KEY, if it doesn't then you need to register the appliance
  2. Verify that the websocket is configured correctly
    1. In the same file, check that WEBSOCKET_URL is correctly configured to a non-empty value (starting with the 'ws:' or 'wss:' protocol)
    2. Check the websocket configuration, /opt/communication/,.env
    3. The value of TENANT_ID should match the ORGOID in the Appliance Config
    4. The value of WEBSOCKET_URL should be the same as the value in the Appliance Config
    5. Verify that the host in the WEBSOCKET_URL is accessible using netcat (the default port is 9001)
    6. The APPLIANCE_ID should be the same as the APPLIANCE_ID in the Appliance Config but only the bit after the last colon (:)
    7. Verify that the host and port in RABBIT_APPLIANCE_HOST and RABBIT_APPLIANCE_PORT can be accessed using netcat.

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